Shipping | Returns & Exchanges
Welcome to our Shipping page, where we provide you with all the necessary information about shipping options, delivery times, and related policies for our online fashion store. We understand that receiving your purchases in a timely and efficient manner is crucial, and we strive to ensure a smooth shipping experience.
Please read the following details to understand our shipping process:
Shipping destinations:
We offer shipping to a wide range of destinations both domestically and internationally. During the checkout process, you will be able to select your country or region from the available options. Please note that some restrictions may apply to certain locations due to customs regulations or shipping carrier limitations.
For details, please contact with our customer service: order@zayahcouture.com
Shipping methods:
We work with reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods may vary depending on your location. Common options include standard shipping, express shipping, and occasionally, we may offer free shipping promotions for qualifying orders.
Processing time:
Once you place an order, we carefully prepare and package your items for shipping. Our dedicated team strives to process and dispatch orders within one to three business days, excluding weekends and holidays. You will receive a confirmation email once your order is shipped, along with tracking information to monitor the progress of your package.
Estimated delivery time:
The estimated delivery time depends on various factors, including your location, the shipping method chosen, and any potential customs clearance processes. Generally, you can expect your package to arrive within the following time frames:
Domestic shipping: 2 to 7 business days
International shipping: 5 to 14 business days
This Final Delivery times includes tailoring times for custom made orders.
Please note that these are approximate estimates, and actual delivery times may vary based on external factors beyond our control.
Tracking your order:
We provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with a tracking number and a link to track the progress of your package. You can also log into your account on our website to access your order history and track your shipment.
Shipping costs:
Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the destination, and the selected shipping method. During the checkout process, you will be able to view the applicable shipping costs before finalizing your purchase.
Customs and import duties:
For international orders, please note that additional customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are not included in the item or shipping prices and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential charges.
Order status and support:
If you have any questions or need assistance with your order, our dedicated customer support team is here to help. You can contact us through our provided channels, and we will gladly assist you with any inquiries regarding your shipment or delivery.
We aim to provide you with a seamless and reliable shipping experience. Should you have any further questions or concerns about our shipping process, please feel free to reach out to our customer support team. Happy shopping!
Please read the following details to understand our return policy:
Eligibility for returns/exchanges:
We want you to be completely satisfied with your purchase. To be eligible for a return or exchange, the item(s) must meet the following criteria:
The return/exchange request must be initiated within the specified time frame from the date of delivery.
The item(s) must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
Certain items, such as intimate apparel or personalized products, may not be eligible for return due to hygiene or customization reasons. Please review the product description or contact our customer support team for more information.
Initiating a return/exchange:
To initiate a return or exchange, please follow these steps:
Log into your account on our website and access your order history.
Locate the specific order and item(s) you wish to return/exchange.
Select the appropriate option to initiate the return/exchange process and provide any necessary details.
Follow the instructions provided, including printing the return shipping label (if applicable).
Return/exchange shipping:
Depending on the reason for return and your location, we may offer different options for return shipping:
Send us an email at order@zayahcouture.com to inform us before you send your item(s) back to us for our return mailing address and to allow for easy identification and prompt processing.
Prepaid shipping label: In some cases, we provide a prepaid shipping label for you to return the item(s) free of charge. Simply follow the instructions and affix the label to the package.
Self-arranged shipping: If a prepaid label is not provided, you will be responsible for arranging the return shipping and covering the associated costs. We recommend using a trackable shipping method to ensure the safe delivery of the package.
Refunds and exchanges:
Refunds: Once we receive and inspect the returned item(s), we will process the refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider's policies.
Exchanges: If you wish to exchange the item for a different size, color, or style, please indicate your preference during the return/exchange process. Once we receive the returned item(s), we will process the exchange and ship the new item(s) to you.
Return/exchange period:
The return/exchange period may vary depending on the specific product and promotion. Generally, you must initiate the return/exchange request within 14 days from the date of delivery. Please refer to the product page or contact our customer support team for the exact return/exchange period applicable to your purchase.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return/exchange process and ensure that you receive a replacement or refund as appropriate.
Customer support:
Should you have any questions or need assistance with your return or exchange, our dedicated customer support team is here to help. You can reach us through the provided contact channels, and we will promptly address your concerns.
We strive to make the return and exchange process as seamless as possible. However, please note that our return policy may be subject to certain terms and conditions, and we reserve the right to refuse returns that do not meet our criteria. For detailed information on our return policy or any specific inquiries, please refer to the information provided on this page or contact our customer support team.
